Ebay How to Upload a Shipping Labe for a Return

Recently, eBay started to automatically corroborate returns, which makes information technology extremely hard for dropshippers to control. Because with eBay automated returns, eBay supplies the buyer with a render label and charges the sellers for it, instead of allowing the sellers to provide their ain render label from their suppliers as they take always been doing.

As eBay dropshippers, treatment return cases correctly is a top priority equally it affects your overall seller level. Sellers who do not handle their returns on time or the right style quickly notice themselves in the "Below Average" seller level with lower visibility in their listings. Or even worse, account suspension. Therefore, it'due south crucial to cheque your returns daily and take action where necessary.

That's why in this commodity, nosotros are going to cover everything you need to know about eBay automated returns policy, how it works, the history around it, and the eBay automatic returns solution so that you lot can continue your dropshipping business without worrying about eBay automatically blessing and charging you for your return labels.

The Difference Between Gratuitous and Paid Returns on eBay

When a buyer opens a render request, someone will need to pay for the return characterization. Configure your eBay Business concern Policies to set your return policies co-ordinate to your supplier'due south render atmospheric condition.

Seller Pays For Render Aircraft (Free Returns)

If your eBay Return Policy states free returns, you will have to supply the buyer with a return characterization. Note that your listing will rank higher than those who don't offering free returns. So always offering free returns where you can back up it.

Heir-apparent Pays For Render Shipping

On the other hand, if y'all don't offer free returns, then the buyer is responsible for shipping the package back to the return address that yous supply him with. You lot'll all the same demand to accept the return if eBay didn't automatically do and so themselves.

However, if the buyer chooses that the reason for return is because the item arrived in damaged condition, or the item is not described in the listing, the seller volition exist responsible for purchasing the return label.

Therefore, make sure that your list's titles and descriptions don't accept whatever mistakes on them. If you notice incorrect information, make the correct adjustments to avert paying for return labels in the futurity.

The History of eBay Automatic Returns

In the past, sellers were always given a chance to review the return example. Sellers would have a time window to supply return labels accordingly. They were overall more involved overall in the return procedure. So, a few years agone, eBay made a small change which turned it to a challenging process, especially for dropshippers.

eBay Automatic Returns Problem

In 2017, eBay wanted to streamline buyers' and sellers' return process past automatically accepting return requests and supplying a render characterization with the seller's address. Even worse, the seller needs to pay eBay for issuing the render label .

In 2018, eBay released eBay's seller update, where they explained more about this feature, and that's when we wrote an commodity about what to do with eBay's automatic returns.

Only put, dropshippers need to obtain a return label from the supplier with the right render accost. This way, you lot won't have to bargain with the returned products. As soon as the product returns to the supplier, the seller refunds the buyer while receiving a refund from their supplier.

That'south why eBay automatic returns are a bad solution for dropshippers. When this update came out, dropshippers started to panic because they didn't want to pay eBay to issue a return label with their accost. Buyers started sending their packages to the seller'due south address, which only helps the sellers who have their own stock.

Noticeably, eBay understands that this is not practical for every situation. Therefore, there are some exceptions, which tin can sometimes make it more confusing.

eBay Automated Returns Solution

Like how every problem arises through the years, dropshippers always find a solution to the route bumps. Later all, many dropshippers make a living through this profession, therefore, and thankfully, at that place is a solution to every problem.

The solution to avert eBay automatic returns is to check the "RMA number" box in the Seller Return Preferences page.

One time activated, eBay will give yous time to upload your own return label instead of issuing yourself with your return accost and charging yous for it.

Navigate there manually by clicking on Business relationship Settings → Site Preferences . Scroll down to Return Preferences and click the Edit link on the right.

Scroll down to the RMA number checkbox, click it in and submit the changes. Yes, information technology's that elementary!

After following these steps, eBay will stop automatically approving your heir-apparent'southward returns. You volition accept time to upload your supplier'due south return label and handle the render case accordingly.

Keep in mind that until you supply a return characterization in the return case, the buyer will see your address every bit the render address. Therefore, you must supply a render characterization ASAP.

You can also change your address'due south name to avert confusion and add something like: "Exercise Not render to this address. The seller will provide a return label shortly."

This manner, the buyer won't error your address for the render address while you are waiting for a render label from your supplier.

eBay's New Automated Returns Policy

Recently, eBay sent a wave of emails explaining that they will automatically corroborate render requests and refunds for sellers in their managed payments system, starting September 14th, 2020. Once again, many dropshippers are confused and are trying to figure out what's going on.

Furthermore, in the email, eBay updated with a new " How Returns Piece of work" explanation page , showing an image explaining how the new returns organization works. Unfortunately, the prototype is causing by and large defoliation and incertitude:

But don't worry, we'll interruption it down for you. Here are the main factors in eBay's new automated return policy and how to work effectually it as a dropshipper.

The New eBay Returns Experience

In club to make returns and refunds faster and easier for buyers and sellers alike, eBay is implementing an automatic return approvals system upon buyer asking. Along with automatic refunds one time the packages render. It's similar to the onetime organization, with a few new twists.

The New Motorcar-Accept and Auto-Refund Process

Every time a heir-apparent opens a return asking, eBay will automatically approve information technology and provide the heir-apparent with a return label on the seller's expense, including the seller's return address. The new addition is once the item returns, eBay will automatically send a refund to the buyer afterward two days if the seller didn't initiate the refund.

Only don't worry, this isn't a big change compared to three-five days, and it won't affect your seller operation either. Even then, the automated return on eBay's behalf is even so no good for the dropshipping business model since there are multiple warehouses to ship back to.

Exceptions For The Auto-Have and Automobile-Refund Feature

If 1 of the ii following scenarios occur, eBay will not automatically approve the return. The seller volition have the opportunity to review the case before approval the render:

1. Tardily Render Request

The heir-apparent opened a render request past the due return date according to the seller'due south business concern policies.

For example, your return policy allows xxx-twenty-four hour period returns, and the buyer opened a return request after 35 days. In this scenario, you will accept the selection to choose whether to approve the render request. You will need to upload a render label or simply not to approve the return, and the case volition shut.

two. Production Returned In Damaged Status / Lost Pieces

If the buyer chooses that the reason for return is that the product is damaged or has missing pieces, the seller will have the chance to review the instance before approving.

Sellers Tin can Now Offer Partial Refunds

An additional feature to the new automatic returns organization allows the sellers to offer a partial refund if the heir-apparent didn't render the production in the aforementioned status. Only products with free returns are eligible for partial refunds. It is up to the seller to decide the partial refund amount. Proceed in listen that if the buyer feels that the refund amount is unfair, they can elevate the instance for eBay to determine. Therefore, don't get too greedy with the partial refunds and proceed a high communication level between you and your buyers.

What Type Of Return Label Does eBay Provide?

In cases where eBay provides a return label, eBay will buy a USPS return label on your behalf with tracking information. This way, you lot'll be able to runway your return. If this is the case and the product arrived at your firm, consider selling it locally to make up for the return shipping loss.

How to Avoid Automatic eBay Returns In 2022?

To avoid eBay's automatic returns, the solution is the same way it was dorsum in 2017. All you have to do is enable the RMA option on the bottom of your eBay Return Preferences . The only difference is now eBay recognizes it every bit an official solution to the problem (instead of keeping the pick hidden in the background only for the wise to know most it).

Hither's eBay's official solution which is the aforementioned as dropshippers found a few years back:

Therefore you shouldn't take to worry, as not much has changed. As well some new features on how eBay handles the automated returns, you can forget about automated return approvals once you enable the RMA option.

In rare cases, if eBay still automatically approves the render and provides a render label, you can simply contact the buyer and permit them know to use your return characterization instead. Since eBay will only charge yous for their label if the buyer scanned and used it, you won't have to worry if the heir-apparent doesn't utilize it. Reach out to them in the case and private messages, merely in case.

In Determination

Changes are always happening in the dropshipping business. Some of them may seem scary at first. Remember that y'all are never alone in this ever-growing industry. For every new problem, there is a solution, and this is how it's e'er been.

eBay automatic returns policy will non affect how dropshippers handle their returns one time the return preferences are set correctly. Retrieve to handle your returns and other customer inquiries in a timely and professional manner. At the end of the day, that'southward what eBay is looking for, which will give y'all long term survivability.

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Source: https://www.autods.com/blog/dropshipping-tips-strategies/ebay-automatic-returns-solution/