Calling You May Hang Up or Dial Again
Alexa isn't the only one you can talk to through your Echo device. You can also place and receive voice calls with other people. The Alexa app supports Alexa-to-Alexa calling on an iPhone with iOS 9.0 or higher, and an Android phone with Android 5.0 or higher. With an Echo Show, you can place and receive video calls.
Echo devices also use an intercom-like system called Drop In to call other Echo devices directly, either in your home or another household. It works with most mobile phones and landlines in the US and certain other countries. Here's how to enlist Alexa as your own phone operator.
Alexa-to-Alexa Calling
To get started, open the Alexa app on your phone and tap the Communicate icon at the bottom. If you haven't already registered for Alexa-to-Alexa calling, you're asked to confirm your name, allow access to your contacts, and verify your phone number.
Follow the on-screen instructions to enter and verify your mobile phone information. You can then call someone in your contacts list. Just ask Alexa to make the call through your Echo device. Say "Alexa, call [name of contact]," and Alexa places the call.
To make a call with the Alexa app on your phone, make sure you're at the Communicate screen. Tap the Call icon and then select the contact you want to call. If that person is set up to receive calls through an Echo device or the Alexa app, you'll see options for making an audio or video call to them.
The call is then routed to the Echo device owned by the person you're calling. It's also routed to the Alexa app on their phone. They can answer your call through their Echo or the Alexa app.
If you're using an Echo Show or the Alexa app to make a video call, you can toggle the video on and off any time. Calls from the Alexa app can be ended by tapping the End button. If you're calling from your Echo, say "Alexa, hang up."
If you receive a voice or video call, the light ring on your Echo device turns green, the Alexa app notifies you of the call, and Alexa tells you who's calling. On an Echo Show or in the Alexa app, you can see the contact name of the caller.
You can then answer the call by saying "Alexa, answer" or reject the call by saying "Alexa, ignore." The call can also be accepted or rejected from your phone.
Drop In On an Echo Device
You can also call someone's Echo directly by using the Drop In feature, which turns an Echo device into an intercom. It works with Echo devices inside and outside your home.
The difference between Alexa-to-Alexa calling and Drop In is that the person on the other end does not need to accept the Drop In; it happens automatically as long as the option is enabled on both devices. People in your Alexa contacts list can also use Drop In to call you.
To set up Drop In, open the Alexa app and tap the icon for Communicate. Make sure you've already registered for Alexa-to-Alexa calling. Tap the Try Drop-In notice if you see it; otherwise, tap the Drop In icon at the top. The first time you access Drop In, you're asked to enable it in your own profile. Tap the My Profile link and turn on the switch next to Allow Drop In.
To drop in on an Echo device within your household, say "Alexa, drop in on [name of device]." Alexa asks for confirmation. You're then connected with the device and can start chatting with the person on the other end. To end the call, say "Alexa, hang up."
You can also use the Alexa app if you tap Communicate > Drop In, then tap the name of the device to begin the call. (If you wish to drop in on an Echo Show, you must first give Alexa access to your camera.) To end the Drop in, tap the End button.
You can also drop in on all the Echo devices in your home in one shot. This can be helpful if you need to contact all the members of your household or all people in a room with an Echo device at once. Say "Alexa, drop in on all devices."
The first time you do this, Alexa will ask you if you want to enable Enhanced Features. Say Yes. You can also enable it through the Alexa app. Tap the More icon in the lower right and select Settings. Under Alexa Preferences, go to Communication > Enhanced Features and turn on the Enabled switch.
You can drop in on a device outside your household as long as the contact on the other end has given you permission from their Alexa app. To drop in this way, say "Alexa, drop in on [name of contact]." You're connected to that contact through one of their Echo devices and can start chatting. To disconnect, say "Alexa, hang up."
This can also be done through the app if you click Conversations > Contacts, then choose the person you wish to contact. At the person's profile screen, tap the Drop in icon. If necessary, select the device you wish to use. You're then connected and can start talking. Tap the End button to stop the Drop in.
If you want to be able to receive a Drop In from a specific contact, you need to give that person permission. To do this, go to the Communicate screen and tap the Contacts icon in the upper right.
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Choose the name of the contact to whom you wish to give Drop In permission, then enable Allow Drop In under Permissions. When you receive a Drop In from that contact, you'll hear a chime, and you can start talking. Say "Alexa, hang up" to end the Drop In.
If you don't want people dropping in on you, Do Not Disturb mode makes sure that can't happen. In the Alexa app, go to Devices and select a specific Echo device. Then go to Communications > Drop In. You can now customize the options to allow Drop In calls only from permitted contacts, only devices on your account, or from nobody.
You can also prevent a regular call or Drop In from bothering you on a particular Echo device. To do this, say "Alexa, turn on Do Not Disturb." To allow calls and other notifications again, say "Alexa, turn off Do Not Disturb."
Echo-to-Phone Calling
Echo-to-phone calling is supported by all Echo devices as well as most mobile and landline numbers in the US, UK, Canada, and Mexico. After you set up Alexa-to-Alexa Calling, your phone number is associated with your account and is the number that appears to people you call through your Echo.
To place a call to someone in your mobile phone's contact list, say "Alexa, call [name of contact]. If the contact has more than one number—one for mobile and another for work—you can specify the number to dial. Say "Alexa, call [name of contact] mobile," or "Alexa, call [name of contact] work." If you're calling someone not in your contact list, just say: "Alexa, call [phone number]."
There are certain types of numbers you can't call through your Echo. Those include premium-rate numbers or toll numbers (such as 1-900 numbers), emergency services numbers (such as 911), abbreviated dial codes (such as 211 or 411), and international numbers outside of the US, UK, Canada, and Mexico.
Keep in mind that if you call a business that requires you to physically punch in numbers for different menu options, this process may or may not work through your Echo. When presented with a numeric menu option, tell Alexa to press the appropriate number on the dial pad. For example, "Alexa, press the number 3 on the dial pad."
When done, simply say "Alexa, hang up," and the call is disconnected. You can also call someone from the Alexa app by selecting the person's mobile phone number or landline.
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Source: https://www.pcmag.com/how-to/call-someone-from-your-amazon-echo
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